Data Protection Policy

Data Protection Policy Statement

Cloudwater Systems respects the privacy of visitors to this site and recognises the importance of protecting any personal information that you may provide to us. This statement sets out Cloudwater System’s policy and principles regarding the use of personal information you provide when visiting this site or sending us an email. It also outlines how we use information that we may receive from third parties.

We are committed to protecting your privacy

Cloudwater Systems is committed to ensuring that your privacy is protected. And should we ever ask you to provide certain information by which you can be identified when using this site, then you can be assured that it will only be used in accordance with this privacy statement.

Cloudwater Systems may change its Website Privacy Policy over time. You can determine if this privacy policy has been revised since your last visit by referring to the “last updated” date at the bottom of the page.

Information we collect

The following information is collected via this site for temporary analysis, but is not retained by Cloudwater Systems:
• IP Addresses for visitors to the site
• Name (First name and Surname)
• Contact information including email address and phone number
• Employment details including company name and job title relating to a job application or ‘Contact Us’ request.

Requesting Contact from Cloudwater Systems

This site includes a Contact Us option for all visitors (see http://www.cloudwater.co.uk/#contacts). By completing and submitting a Contact Us form, you are providing consent for Cloudwater Systems to use your contact information for the purpose in which it was provided. Your personal contact data provided in the Contact Us form will be held in conjunction with our retention policy

Cookies

Cloudwater Systems collects certain information about you automatically when you use our site. Cookies allow Cloudwater Systems to record certain information about you when you use the site, including details of your domain name, IP address, operating system and browser. This in turn will help us to understand your use of this site and enable the monitoring and improvement of the site to optimise your experience. If you would prefer to block cookies please refer to the instructions or help service on your internet browser.

Retention and deletion
The data we collect will only be retained for as long as it is needed to carry out consented processes or services. Cloudwater Systems has a retention schedule in place, deletions will be carried out in accordance with the schedule. Any personal information stored in hard copy format (in paper form) is treated as confidential and will be shredded at the point of deletion.

How we share your information

Cloudwater Systems may share personal information, provided by you, with third parties, including Cloudwater Systems group entities, subcontractors, partners, agents and any person who will use such information in the course of providing services to you and for the purposes that we specify. Where a third party is used for these specified reasons, such third-party vendors have agreed to maintain the confidentiality and security of information Cloudwater Systems shares with them and will in turn adhere to General Data Protection Regulations (GDPR).

Cloudwater Systems or our group entities may need to process your data outside of the European Union (EU). Cloudwater Systems will ensure that any data sent to and stored outside of the EU is subject to the same levels of protection as data stored and processed within the EU.

Occasionally we may need to transfer your data to Third Party Vendors such as suppliers who provide business services to Cloudwater Systems including IT providers. All personal data will only be transferred where there is a need to do so and these vendors will also be subject to agreements regarding the handling and use of your data.

We will not sell, distribute or lease your personal information to third parties unless we are required to do so by law, a regulator, rules of applicable stock exchange or in the course of legal proceedings.

When using this site you may be directed to other sites that are beyond Cloudwater System’s control and there are links to other sites outside our service. This includes the Partner Area. Cloudwater Systems is not responsible for and accepts no liability in relation to these sites and you should read the privacy policy statement of any new site you visit.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Your rights

Data protection laws provide you with various rights. In particular, subject to certain exemptions, you have a right to:
• Request a copy of the information we hold about you
• Be removed from our marketing lists or change your marketing preferences
• Withdraw consent to our processing of your information (to the extent that such processing is based on consent) or otherwise object to our processing of your information
• Ask that we delete or correct the information that we hold about you.

To exercise any of these rights, or if you have any other questions about our use of your information, please contact the Cloudwater Systems Marketing Team at customerservices@cloudwater.co.uk

If you are unhappy with the way we have handled your information you have a right to complain to the Information Commissioner at https://ico.org.uk.

Other

We will hold your personal information on our systems for as long as is necessary for the relevant activity in accordance with our data retention policy or as long as is set out in any relevant agreement you enter into with us.

If you have any questions, complaints or comments regarding this site, including this policy, (or would like to stop receiving our communications altogether) please contact us by email at customerservices@cloudwater.co.uk